Shipping and returns

Dispatch

All orders are packed and shipped by hand from Paris, France with La Poste / Colissimo. Orders are dispatched within 2 to 3 business days. You will receive a confirmation email when your order is placed and a second email with a tracking number once the parcel leaves.

Rates and delivery times

Shipping is priced from the packed weight of your order. The exact amount is shown at checkout once your bag is set.

Paris — free local pickup at 59 Boulevard de Ménilmontant, 75011 Paris
France — pickup point (Mondial Relay) €4.90 up to 500g, €6.90 up to 1kg, €8.90 up to 2kg, €16.90 up to 5kg, 3 to 5 business days
France — home delivery (Colissimo) €8.50 up to 500g, €10.50 up to 1kg, €12.50 up to 2kg, €18.50 up to 5kg, 2 to 4 business days
Europe — pickup point (Mondial Relay) €7.50 up to 500g, €10.50 up to 1kg, €11.90 up to 2kg, €20.50 up to 5kg, 4 to 6 business days
Europe — home delivery (Colissimo International) €15.90 up to 500g, €20.50 up to 1kg, €23.50 up to 2kg, €29.90 up to 5kg, 3 to 7 business days
United Kingdom — home delivery (Colissimo International) €19.90 up to 500g, €24.50 up to 1kg, €27.50 up to 2kg, €33.90 up to 5kg, 4 to 8 business days
Rest of world — home delivery (Colissimo International) €29.90 up to 500g, €34.90 up to 1kg, €39.90 up to 2kg, €49.90 up to 5kg, 5 to 14 business days

As a guide, a single t-shirt weighs about 200g packed and a pair of gutters about 1.6kg, so one t-shirt to a French pickup point is €4.90 and a pair of gutters is €8.90.

Pickup point delivery is the cheapest option and is available in France, Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy and Poland. Everywhere else is delivered to your address.

All parcels are tracked, including pickup point parcels. Delivery estimates start from the day of dispatch and exclude weekends, public holidays and any delay at customs.

Choosing your pickup point

If you select pickup point delivery, we book the Mondial Relay point closest to the address you enter at checkout. The tracking email tells you which shop holds your parcel, its opening hours and how long it is kept. If you would rather collect from a specific point, reply to your order confirmation email with the shop name and we will use it instead.

Free local pickup in Paris

Orders can be collected in person for free from 59 Boulevard de Ménilmontant, 75011 Paris. Select "Paris — Free local pickup" at checkout and choose a pickup date and time slot from the two menus on the payment page. Slots run from 11:00 to 19:00.

We confirm your slot by email once the order is packed. If the day or time no longer works, reply to your order confirmation and we will rearrange it. Orders are held for 14 days.

Customs and duties

Parcels shipped outside the European Union travel with a customs declaration stating the contents, value and country of origin. Any import duty, tax or handling fee charged by the destination country is payable by the customer on arrival and is not included in the price shown at checkout.

Returns

Unworn, unwashed items in their original condition can be returned within 14 days of delivery for a refund. Customers in the European Union have a statutory 14-day right of withdrawal from the day the order is received.

Email contactsunnyboy1@gmail.com with your order number before sending anything back and you will receive return instructions. Return shipping is paid by the customer unless the item arrived faulty or incorrect. Refunds are issued to the original payment method within 5 business days of the return arriving, and the original shipping charge is refunded only on faulty or incorrect items.

Exchanges

Size exchanges are possible while stock lasts. Email contactsunnyboy1@gmail.com with your order number and the size you want; the replacement is sent once the original item is back with us.

Lost or damaged parcels

If a tracked parcel has not moved for 10 business days, or arrives damaged, email contactsunnyboy1@gmail.com with your order number and photos where relevant. A claim is opened with the carrier and the order is replaced or refunded.

Contact

Questions about an order: contactsunnyboy1@gmail.com. Emails are answered within 2 business days.